Hospitality Industry/Hoteliers should embrace the new ways people communicate and be ready for the changes in consumer behavior and expectations that are on the horizon. By being up to date with social media marketing trends and developing a dynamic online presence, hotel companies can quickly adapt to the disruption and achieve an early adopter advantage when attracting business from tech-savvy millennials.
In hospitality marketing in the era of rapid tech advances and ever-so-demanding travelers, it’s even more challenging to know how to use social media in the best way.
Here are the tips for social media strategies that can maximize customer outreach for Hospitality:
Customer Care Drives Revenue
Superior service is a strong marketing point that can exercise over social media. It’s about providing the answers people want.
Customers expect their issues to be resolved promptly, so your solutions must be quick and effective.
What matters is that you respond ASAP. Make amends, explain your position, or apologize, but you should not ignore customer issues.
Hospitality Industry/Hoteliers have an excellent opportunity to get into the conversation, spread excitement, and build relationships through customer care on social media.
Make Booking as Fast and Seamless as Possible
In the hospitality industry, the customer experience begins with the booking process. The booking process should be as fast and seamless as possible, not weighed down with slow page loads or long forms to fill out. Be sure to test the process thoroughly to eliminate glitches.
Start a Blog on Your Site
It provides a wealth of information to your customers, and you can easily link to it from your social media accounts. Write about upcoming promotions or events, local landmarks, or the unique inspiration for your menu. You can provide dining and travel tips or get your employees to add their insights.
Leverage Social Media Proof and Enhance your Hotel Reviews
In the hospitality industry,, the value of online reviews can’t be over-stressed. For example, customer recommendation may be the factor that convinces visitors to book a room or attend an event. Almost 98 percent of customers making travel plans reference these testimonials or social proof.
Even negative reviews can turn into an advantage. You have more opportunities to defuse it and entertain followers by making a humorous response.
Utilize Paid Social Advertising for your Hotel
Facebook ads are probably the most popular way to target your audience via social media, and from the Facebook Ads Manager platform, you can also create ad posts for Instagram.
Facebook ads allow you to target your ideal travel market by enabling you to develop particular audiences based on demographics like age, interests, location, places recently visited, income, and more.
Social Media is a Valuable Element of Hotel Marketing
Building a solid social media presence establishes your Hotel Business in the mind of travelers and generates more revenue. As a result, social media marketing for hotels has become essential to the business world and generates income in no time.
We can help you with proper planning and to up your hotel's social media marketing game.
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